Privacy Policy

Bounce Lighting Pty Ltd

ABN 93 630 473 835

Unit 3/14 Lancaster St, Ingleburn NSW 2564

Effective October 2025

This Privacy Policy outlines how Bounce Lighting Pty Ltd ABN 93 630 473 835 ("Bounce Lighting", "we", "our", or "us") collects, uses, discloses, and protects your personal information in accordance with the Privacy Act 1988 (Cth), the Australian Privacy Principles (APPs), and the Privacy (Credit Reporting) Code 2014. It also explains how you can access and correct your personal information and make a privacy complaint.

1. About This Policy

Bounce Lighting is a lighting supplier with a warehouse and studio located at Unit 3/14 Lancaster St, Ingleburn NSW 2564. We are committed to protecting your privacy and managing your personal information responsibly. This policy applies to all customers, suppliers, website users, and job applicants. It does not apply to employee records.

2. What Is Personal Information?

"Personal information" means information or an opinion about an identified individual or an individual who is reasonably identifiable:

• whether the information is true or not; and

• whether the information is recorded in a material form or not.

This may include your name, contact details, address, email address, payment information, and any other details you provide to us.

3. What We Collect

We collect personal information necessary to provide our services, such as:

• Contact details: name, phone number, email, address

• Floorplans, lighting schedules, or site data you upload or send us

• Billing, shipping, and delivery details

• Preferences or project notes relating to product selections

• Technical data from your website usage (e.g. IP address, browser type, device ID)

• Employment and application information if you apply for a job

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4. How We Collect Information

We collect information when you:

• Visit our website (www.bouncelighting.com.au)

• Submit an enquiry, quote request, or site documentation

• Purchase a product or book a service

• Interact with us in person, by email, phone, or social media

• Subscribe to marketing communications

• Apply for employment

We may also collect information from third parties (e.g. service providers, credit reporting bodies) and via automated tools such as cookies.

5. Use of Personal Information

We use your personal information to:

• Provide and deliver lighting products and services

• Manage orders, deliveries, and on-site consultations

• Respond to your enquiries and feedback

• Process payments and issue invoices

• Improve our website, services, and customer experience

• Send promotional or informational communications (unless you opt out)

• Administer warranty, support, and after-sales service

• Review job applications

6. Submissions and Uploaded Content

By submitting floorplans, lighting schedules, or other documents to Bounce Lighting, you grant us a royalty-free, perpetual, irrevocable, worldwide, non-exclusive licence to use, reproduce, adapt, publish, and distribute such content for quotation, service delivery, promotional, or commercial use. These submissions are not treated as confidential.

7. Disclosure of Personal Information

We may disclose your personal information to:

• Delivery and logistics providers

• Design consultants, contractors, or technical partners

• IT and software providers

• Payment gateways or processors

• Legal, accounting, or insurance advisors

• Regulatory authorities or as required by law

• Others with your consent

Some service providers may operate or store data outside Australia. We take reasonable steps to ensure such data is adequately protected.

8. Storage and Security

We store your personal information in secure electronic and hard copy formats. We implement industry-standard physical, technical, and administrative safeguards to prevent misuse, interference, and unauthorised access. When information is no longer required, we securely destroy or de-identify it.

9. Access and Correction

You may request access to or correction of your personal information by contacting us using the details below. We aim to respond within 30 days. Corrections will be made promptly if information is found to be inaccurate or outdated.

10. Cookies and Website Analytics

Our website uses cookies and similar technologies to enhance user experience and analyse traffic. You can manage your cookie preferences via browser settings. Some website features may not function properly if cookies are disabled.

11. Marketing and Communications

We may contact you with updates, offers, or event information. You can unsubscribe at any time via the link in our emails or by contacting us directly.

12. Complaints

If you believe we have breached your privacy rights, please contact us in writing. We will acknowledge your complaint within 14 days and aim to resolve it within 30 days. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

13. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will be available on our website. Continued use of our services after any update constitutes acceptance of the revised policy.

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14. Contact Us

Bounce Lighting Pty Ltd

Unit 3/14 Lancaster St, Ingleburn NSW 2564

info@bouncelighting.com.au

PHONE

To find out more about privacy legislation in Australia, visit the OAIC website at www.oaic.gov.au

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